Q - How much is shipping?
A - We offer a very affordable shipping rate for all orders for a limited time only!
Q - Where is my order?
A - Please check your email. You can track your order using the tracking number sent to you via email.
We Process Orders 24-48 Hours After Being Placed and your payment is cleared.
Q- Do we get tracking number?
A: Yes, your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please contact us if you haven’t received your tracking number after 5 days of placing your order.
Q - I've lost my tracking number. What can I do?
A: Please contact us at support@hanalilly.com with your full name and mailing address, and we will resend your confirmation number.
Q- Can I make changes to my order?
A- Yes, if you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- Can I cancel my order?
A- Yes if you contact us within 12 hours.
-We cannot cancel your order once your order has already been shipped.
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, please let us know right away! Describe the issue and send us some photos as a proof of any issues you have with the product/s to support@hanalilly.com.
Contact us
If you have any other question/s , please feel free to contact us at support@hanalilly.com and we'll get back to you within 24hrs!