Shipping / FAQs

Q - How much is shipping?

A - We offer a very affordable shipping rate for all orders for a limited time only!

Q - Where is my order?

A - Please check your email. You can track your order using the tracking number sent to you via email. 

 

We Process Orders 24-48 Hours After Being Placed and your payment is cleared.

Q- Do we get tracking number?

A: Yes, your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please contact us if you haven’t received your tracking number after 5 days of placing your order.

Q - I've lost my tracking number. What can I do?

A: Please contact us at support@hanalilly.com with your full name and mailing address, and we will resend your confirmation number.

Q- Can I make changes to my order?

A- Yes, if you need to make changes to your order you will need to contact us within 12 hours of placing the order.

           We Can Change:

                - Your delivery details

                - Your name

                - Your email

                - Your phone number

Q- Can I cancel my order?

A- Yes if you contact us within 12 hours.

   -We cannot cancel your order once your order has already been shipped.  

 Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, please let us know right away! Describe the issue and send us some photos as a proof of any issues you have with the product/s to support@hanalilly.com.

Contact us

If you have any other question/s , please feel free to contact us at support@hanalilly.com and we'll get back to you within 24hrs!